Many organizations have been changing the way of thinking their business processes to improve the quality of delivered services while achieving better efficiency and effectiveness. We help client’s fundamentally rethink and radical redesign of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service and speed.
Specifically, industry best practice and government policy is driving companies to better leverage technology and improve underlying business processes to increase efficiency and budgetary savings. While it is highly uncommon for an organization to increase output, enhance quality, and reduce costs simultaneously, recent transformations in automation and cognitive technologies make this goal more attainable.
Automation presents organizations with new choices about how to get work done, with some work becoming fully automated, some work divided among people and machines, and some work performed by people but enhanced by machines.
We focus on helping our clients understand the landscape and building the capability to harness the power of process improvement through innovation and automation.
Operational Excellence is the execution of the business strategy more consistently and reliably than the competition. Operational Excellence is evidenced by results. We help our clients put a focus on problem-solving, teamwork, and leadership for the ongoing improvement in their organization.
Our process involves focusing on the customers' needs, keeping the employees positive and empowered, and continually improving the productivity in the organization.
Most employees want to be productive, but the organization too often gets in their way. Industry research indicates that the average company loses more than 20% of its productive capacity — more than a day each week — to what is called “organizational drag,” the structures and processes that consume valuable time and prevent people from getting things done.
People have huge amounts of discretionary energy that they could devote to their work, but many are not sufficiently inspired to do so. Virtually every employee can bring more to their job, but many don’t invest the additional ingenuity and creativity that they could.
Inspired employees bring more discretionary energy to their work every day. As a result, they are 125% more productive than an employee who is merely satisfied.
Stated differently, one inspired employee can produce as much as 2.25 satisfied employees.
We help our client leaders to adopt a productivity mindset. Instead of focusing on continuously managing the denominator, by cutting headcount, we help clients identify ways to boost the numerator, and increase output.
We do this by systematically removing obstacles to productivity, which allows talent to be deployed strategically; inspiring a larger percentage of their workforce. Our customers dramatically improve productivity and reignite top-line growth.
Service and Operations Management
Service and Operations teams are continually seeking to identify and capture opportunities for improvement. We help our clients develop a framework that encompasses the main factors determining the quality and cost of service. We help in designing a tailored set of service models based on customer segments that provide the desired services without overspending. This enables organizations to rigorously and holistically manage the factors that affect service delivery and costs.